The following terms will apply for groups over 15 guests or more:

RESERVATION AND PAYMENT POLICY
Reservations are confirmed with the payment of a 30% deposit. Final payment must be done 60 days prior to
departure. Reservations that not agree with this requirements will be considered invalid and the space may
be made available to other passengers.

MODIFICATIONS AND REDUCTIONS
Any changes to confirmed reservations will be subject to availability and must be made no later than 30 days prior to the original departure date. Reduction of quantity of passengers will be accepted up to 10% of the original reservation. Any changes made with less than 29 days prior to departure, will be subject to a cancellation fee. If the reduction means that the group will be less than 15 guests, regular FIT rates will apply.

RECONFIRMATION
In certain cases and due to our reduced capacity, PATAGONIA CONNECTION S.A. reserves the right to ask
the client for an immediate reconfirmation, with partial or full payment of the booking. Starting from the day when written notification has been made to the client, there will be 10 days to reconfirm the reservation. Once this period has expired, if no written answer is received from the client, PATAGONIA CONNECTION may use the space for other passengers.

REFUND POLICY
Changes or cancellations must be made in writing or directly in a company office. All refund includes a cancellation fee:
Up to 60 days prior to departure, all group reservation will have a handling fee of USD 200.-
60 – 46 days prior to departure: 100% refund less US$ 100.- per person.
45 – 30 days prior to departure: 50% of total amount of the reservation will be charged
29 – 15 days prior to departure: 80% of total amount of the reservation will be charged
Less than 15 days prior to departure, there will be no refund. No refunds are made for unused portions of services included in the program.

NO SHOW
In the event that a passenger is not present at the beginning of the program, the company will assume non-participation for the entire program, without reimbursement.

INSURANCE
The price of the program includes and individual insurance policy with coverage of up to US$ 20.000 per person should the vessel suffer an accident which is responsible for the accidental death or injury of a passenger while on board. We suggest that passengers purchase additional travel insurance.

TRAVEL ROUTES
PATAGONIA CONNECTION S.A. reserves the right to modify sailing routes, bypass intermediary ports, or alter schedules without prior notification if special conditions or circumstances beyond our control so require to ensure passenger safety and optimum experience. PATAGONIA CONNECTION S.A. will not be liable for expenses incurred or time lapses that may affect passengers due to the prolongation or shortening of the trip, be it due to poor weather or any other uncontrollable circumstance. In such cases, passengers will not be entitled to compensation or any type of reimbursement.

DEPARTURES CANCELLATION
Patagonia Connection S.A. reserves the right to cancel the program if there is not a minimum of 15 passengers. In this case, the company will issue the corresponding reimbursement, with any kind of compensation.

BAGGAGE
Passengers are advised to limit their baggage to a maximum of 20kgs (44 lbs) per person, and the company reserves the right to charge for excess baggage. PATAGONIA CONNECTION S.A. assumes the responsibility for any luggage transported in the vessel’s baggage compartment, which remains closed while sailing. Passengers themselves bear the sole responsibility for any luggage brought into the passenger area.